Legendary Service®
BUILD LOYALTY WITH BLANCHARD’S CUSTOMER SERVICE TRAINING PROGRAM
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.
89%
OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.**
6-7 times
IT COSTS 6-7 TIMES MORE TO ATTRACT A NEW CUSTOMER THAN IT IS TO RETAIN AN EXISTING CUSTOMER.*
What’s poor customer service costing you?
THE VALUE OF A SERVICE-MINDED CULTURE
Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.
INCREASE LOYALTY
Satisfied customers come back to buy more and recommend your organization to their friends and family.
REDUCE COST OF SALES
Understanding your customers’ needs and wants can result in substantial savings in acquiring and retaining happy customers.
DRIVE REFERRALS
Engaged customers become your biggest fans and generate powerful word-of-mouth advertising, especially with today’s social media outlets.
FEEDBACK & INNOVATION
Customers are your greatest source of feedback to help make improvements and generate innovative solutions to meet their needs.
DELIVER LEGENDARY SERVICE
We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.
Alignment on a service-focused vision, values and behaviors
Segmentation of customers based on needs and wants
Empowered employees who build great customer relationships
Increased customer loyalty which drives increased revenue
