PROVEN FORMULA FOR INCREASING CONVERSATIONAL CAPACITY IN YOUR ORGANIZATION
Honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace. But poor communication derails important initiatives, wrecking morale and torpedoing 20% of projects.*
Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. That’s where difficult exchanges turn into learning opportunities and unfocused meetings become innovation incubators.
OF EMPLOYEES report missing a significant company objective because of poor communication and
77% SAY THAT POOR COMMUNICATIONS hinders their company’s ability to compete.**
WHAT WOULD HAPPEN IF PRODUCTIVE EXCHANGES WERE THE NORM?
BEING A GREAT COMMUNICATOR AND LISTENER IS A SKILL
Conversational Capacity is the bedrock for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.
People share ideas. Colleagues contribute. The original idea evolves into a great one. That’s how innovation happens.
The gap between what people say and others hear closes. Miscommunication and misunderstandings evaporate, and work gets done.
THE KEYS TO CONVERSATIONAL CAPACITY
Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It is also the sweet spot where innovation happens.
Conversational Capacity teaches learners the following:
- Awareness: Learners recognize when fight-or-flight reactions prevent real listening and create discomfort in others. This allows for a more intentional response to challenging conversations.
- Mindset: Exploring diverse perspectives and listening to contrasting views are emphasized, because that is where greatest opportunities for insights and growth are.
- Skillset: Four behaviors are essential to Conversational Capacity: two that build genuine candor and two that build curiosity. Balancing candor and curiosity creates the conversational sweet spot.